Your success at work as well as your success in relationships is dependent upon having excellent communication skills. Written by a professional coach and clinical psychologist with over 16 years of professional experience. Topics include: managing conflict, emotional tension, and anger, non-verbal communication, increasing intimacy, self-control, humility, storytelling, listening, etc.

Feedback is often perceived as criticism. It matters how we speak to each other and more importantly, how we speak to ourselves. For most of us, the term criticism implies a negative belief in some feature of our character, skills, or performance. This booklet contains a tool chest of tips for using feedback and criticism to foster growth that will bring about a desired and positive change in behavior. It is designed to give you a practical roadmap to the key elements of giving and receiving constructive feedback that will motivate employees, increase productivity and eliminate inefficient use of time.

Making effective decisions about complex personal or work problems is a constant challenge. Help your customers make effective decisions about utilizing your company's help and services using our booklet, 101 Tips on Effective Decision Making, imprinted with your company's name and logo.